Beyond the rule. Development of a multi-criteria tool for designing and evaluating an inclusive context [Oltre la norma. Sviluppo di uno strumento multicriteriale per progettare e valutare un contesto inclusivo]

There are rules that provide shared information with the aim of guiding the behavior of individuals or the community regarding spaces, processes, products. Therefore, thegoal is to start a normalization and standardization procedure that allows tosolve of a specific problem. With regard to the culture and practice of accessibility of spaces and environments, the reference legislation (Law 13/89, D.P.R 24 July 1996, n. 503, ISO 21541:2021, DM 236/89, UNI 17210:2021) is not only rather obsolete, but also excludes a large part of potential users. The paper aims to open a debate on the current operational tools, in order to evaluate and design an inclusive context, proposing a new, more performing and universal one. The culture of accessibility is not only the scrupulous and scientific observance of the rules but it also means the combination of the quantitative needs with the qualitative ones; therefore being able to provide environmental well-being. Thanks to the critical description of reference or experimental evaluation or design tools (HCD participatory methodologies for the definition of needs analyses, Quality Function Deployment for the tracking of technical specifications, ICF with a focus on UNI activities, laws, decrees and regulations to observe the Rule), the paper wants to describe some projects that tried to go beyond the rule, providing an inclusive context and space that meet people's real needs. Therefore being able to put some operational tools into functional synergy (Rules, Inclusive Methodologies, ICF, QFD) to define a new multi-criteria tool can be an excellent starting point to develop, for each specific environmental context, a list of expectations, important to plan and evaluate.