An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this paper, we propose guiding principles in respect of the introduction of moratoria on recurring payments, the use of refunds or vouchers in respect of prepayments, and associated enforcement challenges. This analysis draws on experiences around the globe.

Consumer Law and Policy Relating to Change of Circumstances Due to the COVID-19 Pandemic

De Franceschi Alberto;
2020

Abstract

An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this paper, we propose guiding principles in respect of the introduction of moratoria on recurring payments, the use of refunds or vouchers in respect of prepayments, and associated enforcement challenges. This analysis draws on experiences around the globe.
2020
Alderman, Richard; DE FRANCESCHI, Alberto; Giancaspro, Mark; Howells, Geraint; Lei, Chen; Lete, Javier; Micklitz, Hans-W.; Miscenic, Emilia; Naude, Tjakie; Pichonnaz, Pascal; Poillot, Elise; Ramsay, Iain; Terryn, Evelyne; Twigg-Flesner, Christian; Wilhelmsson, Thomas.
File in questo prodotto:
File Dimensione Formato  
2020_Article_ConsumerLawAndPolicyRelatingTo.pdf

accesso aperto

Descrizione: versione editoriale
Tipologia: Full text (versione editoriale)
Licenza: Creative commons
Dimensione 329.45 kB
Formato Adobe PDF
329.45 kB Adobe PDF Visualizza/Apri

I documenti in SFERA sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11392/2433275
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 14
  • ???jsp.display-item.citation.isi??? 8
social impact