The ski schools of Alto Adige promoted a pilot survey on customer satisfaction, performed in 2010 at the Ski School of Sesto-Bozen (north of Italy near the border with Austria). Specifically the parents of young children under the age of 13, who participated in ski courses organized in Sesto, were asked to answer a questionnaire to express their level of satisfaction about some aspects of the service. Tha data were processed to calculate a global satisfaction index and estimate the feeling of the customers toward the service.
Statistical analysis of the perceived quality and customer satisfaction of a ski school: the Sesto survey 2010
BONNINI, Stefano;
2011
Abstract
The ski schools of Alto Adige promoted a pilot survey on customer satisfaction, performed in 2010 at the Ski School of Sesto-Bozen (north of Italy near the border with Austria). Specifically the parents of young children under the age of 13, who participated in ski courses organized in Sesto, were asked to answer a questionnaire to express their level of satisfaction about some aspects of the service. Tha data were processed to calculate a global satisfaction index and estimate the feeling of the customers toward the service.File in questo prodotto:
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