The delivery of high quality after-sales assistance in the ice cream making machines market is particularly challenging. The cost of on-site technical support is very high and the high revenue of ice cream making machines calls for the timely detection of failures and prompt technical support interventions. To reduce the costs and improve the efficiency of after-sales assistance operations, Carpigiani launched the highly innovative Teorema project to create a comprehensive e-maintenance platform. Teorema is already in production with hundreds of machines currently being remotely controlled, and the results obtained so far confirm the main motivations of the project and permit Carpigiani to raise its quality standard even higher.
Teorema: An Integrated Solution for Effective After-sales Assistance in the Ice Cream Making Machines Market
STEFANELLI, Cesare;TORTONESI, Mauro;
2009
Abstract
The delivery of high quality after-sales assistance in the ice cream making machines market is particularly challenging. The cost of on-site technical support is very high and the high revenue of ice cream making machines calls for the timely detection of failures and prompt technical support interventions. To reduce the costs and improve the efficiency of after-sales assistance operations, Carpigiani launched the highly innovative Teorema project to create a comprehensive e-maintenance platform. Teorema is already in production with hundreds of machines currently being remotely controlled, and the results obtained so far confirm the main motivations of the project and permit Carpigiani to raise its quality standard even higher.I documenti in SFERA sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
