Carpigiani is the world leader of the ice cream making market, with more than 50% market share. Carpigiani ice cream making machines are complex and high-duty systems which perform critical food processing operations. As a result of their heavy operational stress, ice cream machines require expensive on-site maintenance. This paper presents Teorema, an innovative telemetry solution which enables the remote assistance of Carpigiani’s ice cream making machines. The features provided by the Teorema platform allow to significantly reduce the need for on-site interventions and, as a consequence, after-sales services costs. Teorema also provides Carpigiani customers with a unique point of access to all their after-sales data, thereby offering them a significantly higher value in after-sales support.
Teorema: a Comprehensive Solution for the Remote Assistance of Ice Cream Making Machines
STEFANELLI, Cesare;TORTONESI, Mauro
2008
Abstract
Carpigiani is the world leader of the ice cream making market, with more than 50% market share. Carpigiani ice cream making machines are complex and high-duty systems which perform critical food processing operations. As a result of their heavy operational stress, ice cream machines require expensive on-site maintenance. This paper presents Teorema, an innovative telemetry solution which enables the remote assistance of Carpigiani’s ice cream making machines. The features provided by the Teorema platform allow to significantly reduce the need for on-site interventions and, as a consequence, after-sales services costs. Teorema also provides Carpigiani customers with a unique point of access to all their after-sales data, thereby offering them a significantly higher value in after-sales support.I documenti in SFERA sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
