Sustainability performance measurement inside academia: the case of a North Italian University

Purpose: The paper aims at analyzing the process of implementation of a sustainability performance measurement system by a North Italian university, that was constructed basing on a participatory multistakeholders’approach. In addition, it provides evidence on the use of outcome indicators. Methodology: The methodology is based on a single exploratory case study research. Findings: The process of implementation of the new sustainability performance measurement system started with the intervention of an academic in accounting who acted as a propeller. The adoption of the framework required a shared meaning of sustainability among different stakeholders and indicators to track the shift towards sustainable development. Despite the authors could not prove the stable adoption of the framework for the future, as new governing bodies were appointed in Beta, that framework could be considered a valid attempt to move from a single projects’ evaluation on sustainability performance to a systemic approach, and to introduce outcome indicators in performance appraisal. The framework supported university’s decision-making related to sustainable development actions. Research limitations/implications: Difficulties in the measurement process were linked to the information system which was not designed to allow the collection of some of the newly introduced sustainability data. However, an attempt to introduce a personalized assessment tool fostered the improvement of planning activities for 2015. Originality/value: The originality of the paper is twofold: first, it represents an attempt to discuss the process of implementation of a sustainability performance measurement system that was designed by a participatory multi-stakeholders’ approach. Second, the framework was designed to consider also outcomes’ indicators as urged by scholars calling universities to promote the shift towards a sustainable society.